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Jess Butler

Chief Operating Officer

Jess joined MCA in April 2020 to help the mutual industry with designing, implementing, and executing business strategies for improvement in profit, growth, and expense management. To help solve complex business problems, Jess begins by understanding her clients’ culture, people, and their objectives. Then she works closely with clients to understand their systems, processes, and pricing structures. From helping with personal lines products to commercial lines, Jess works to design the best solutions that fit within all aspects of the client’s ecosystem while achieving improved performance.

Jess is experienced in both personal and commercial lines, having managed portfolios for Auto, Home, Commercial Package, Workers Comp and Commercial Auto with a range of unique markets from Massachusetts to New Jersey and California. Her experience in Pricing, Process and Technology roles at a national carrier has delivered innovative and cutting-edge solutions that utilized data and analytics.

Prior to MCA, Jess spent over 15 years at Travelers managing cross-discipline teams on top strategic priorities across personal and commercial lines. Most recently she led efforts for Small Commercial including the digital comparative rater business strategy and the execution of the API technical build to bring an entirely new capability to the market in under 12 months.

When Jess isn’t working on improved pricing segmentation and straight through processing optimization or volunteering at SCORE where she mentors individuals wanting to start their own business, she enjoys golfing and outdoor activities. She loves all animals and is looking forward to being an aunt for the first time in 2022!

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