Chief Solutions Officer
John joined the MCA team in 2021 and has partnered with clients to enhance ease of doing business, free up underwriter and processor capacity, and implement renewal rate management strategies. He has built quote data monitoring tools and derived new insights that led to optimizing straight-through-processing capabilities and book mix strategies. John is passionate about working with clients to develop meaningful growth, profit, and process strategies that are practical and fit into the organizations existing culture and vision.
John is experienced in small commercial quoting processes and works with clients to advance their agency quote platform, whether it is standing up a new product from scratch or elevating the existing platform and question sets. The extensive market research John has conducted into improving the agent experience helps clients minimize friction in the quoting process, leading to a better user experience and more quote flow.
Prior to joining MCA, John spent nine years in Business Insurance at Travelers with roles in Small Commercial and Middle Market Product Management working with state and regional teams on product and pricing strategies, and managing the commercial auto book.
When John is not playing with data, he enjoys spending time with his wife and playing sports with his two children in the backyard. John loves the outdoors and you can find him meandering around his garden during the warm weather months and downhill skiing during the winter.